Contact Center as a Service for Modern Customer Engagement
Understanding Contact Center as a Service Contact Center as a Service (CCaaS), also referred to as virtual call center technology, allows organizations to manage customer interactions remotely without maintaining physical call center infrastructure. Businesses using cloud technology can handle voice calls, emails, live chat, social media messages and other channels within one unified digital...
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After 11 Years in a North Korean Prison, Church Leader Finally Freed

In a rare and hopeful development from North Korea, a Christian church leader from China has been released after spending more than a decade behind bars for his faith and humanitarian work.