Understanding Contact Center as a Service
Contact Center as a Service (CCaaS), also referred to as virtual call center technology, allows organizations to manage customer interactions remotely without maintaining physical call center infrastructure. Businesses using cloud technology can handle voice calls, emails, live chat, social media messages and other channels within one unified digital...
Google has officially opened applications for the 10th cohort of the Google for Startups Accelerator Africa, marking another milestone in its commitment to supporting Africa’s fast-growing...