Understanding Contact Center as a Service
Contact Center as a Service (CCaaS), also referred to as virtual call center technology, allows organizations to manage customer interactions remotely without maintaining physical call center infrastructure. Businesses using cloud technology can handle voice calls, emails, live chat, social media messages and other channels within one unified digital...
Google CEO Sundar Pichai has expressed strong enthusiasm about the company’s expanding partnership with Apple, describing it as a major milestone in Google’s cloud and artificial...