Understanding Contact Center as a Service
Contact Center as a Service (CCaaS), also referred to as virtual call center technology, allows organizations to manage customer interactions remotely without maintaining physical call center infrastructure. Businesses using cloud technology can handle voice calls, emails, live chat, social media messages and other channels within one unified digital...
A Russian mathematician has introduced a powerful new approach to one of mathematics’ most enduring challenges—a class of equations that has resisted a universal solution for nearly two...